THE DAY JOB

What They Actually Do in ConnectWise

  • Working the queue in ConnectWise Manage: boards, statuses, time entry and your escalation rules
  • Running scripts, patch policies and monitors in ConnectWise Automate against your client base
  • Keeping agent health, patch compliance and monitor noise under control across managed endpoints
  • Accurate time entry and ticket notes, because your billing and your SLA reporting depend on them

Seats that carry ConnectWise

  • Service Desk Technician L1
  • Service Desk Technician L2
  • NOC Analyst

ConnectWise experience is a filter on where a technician has depth, not the product. Every GBF technician is screened on fundamentals, procedure discipline and client-facing communication before placement, then matched to your stack.

A Philippine L1 runs $20,000 to $28,000 a year fully managed, against roughly $55,000 US and $65,000 AU locally. See the full MSP staffing breakdown.

THE BOUNDARY

We Staff Your Service Desk. We Don't Become One.

Global BrainForce is a staffing company. We do not run a help desk, we never contact your clients, and we never hold your SLA. Your ConnectWise instance, your runbooks and your service delivery model all stay yours. What we own is the employment: recruitment, payroll, HR, compliance, equipment and retention.

Other tools we staff

RMM

Datto RMM

PSA

Autotask

RMM

Kaseya VSA

Staff Your ConnectWise Queue, Keep Your Service Desk

Dedicated technicians on your rota, fully managed by us, ready in 2–3 weeks.

  • Get matched with developers within 4 hours

  • No upfront commitment

  • Fully managed setup

Start your team

Want a recommendation and cost estimate first? Get matched