PSA & RMM
Offshore Technicians Who Work in ConnectWise
ConnectWise Manage and Automate run your ticket flow and your automation. We staff dedicated technicians into that estate: they take tickets in your boards, follow your statuses and work your automation policies, without you changing a thing about how the PSA is configured.
- Dedicated to one MSP, full time, on your rota
- You keep the PSA, the runbooks, the client relationships and the SLA
- NBI clearance, background checks, signed NDA and education verification
Global BrainForce staffs dedicated technicians who work in ConnectWise on your MSP's own rota, as Service Desk Technician L1, Service Desk Technician L2 or NOC Analyst. We employ them full-time in the Philippines and carry recruitment, payroll, HR, compliance and equipment, while you keep the PSA, the runbooks, the client relationships and the SLA. We only staff MSPs' own service desks: we never run a help desk under your brand and never contact your clients.
THE DAY JOB
What They Actually Do in ConnectWise
- Working the queue in ConnectWise Manage: boards, statuses, time entry and your escalation rules
- Running scripts, patch policies and monitors in ConnectWise Automate against your client base
- Keeping agent health, patch compliance and monitor noise under control across managed endpoints
- Accurate time entry and ticket notes, because your billing and your SLA reporting depend on them
Seats that carry ConnectWise
- Service Desk Technician L1
- Service Desk Technician L2
- NOC Analyst
ConnectWise experience is a filter on where a technician has depth, not the product. Every GBF technician is screened on fundamentals, procedure discipline and client-facing communication before placement, then matched to your stack.
A Philippine L1 service desk technician costs USD 18,480 a year fully managed, against USD 58,800 for a comparable US hire, and AUD 25,800 against AUD 72,000 in Australia. See the full MSP staffing breakdown.
THE BOUNDARY
We Staff Your Service Desk. We Don't Become One.
Global BrainForce is a staffing company. We do not run a help desk, we never contact your clients, and we never hold your SLA. Your ConnectWise instance, your runbooks and your service delivery model all stay yours. What we own is the employment: recruitment, payroll, HR, compliance, equipment and retention.
Other tools we staff
ConnectWise Staffing, Answered
What MSPs ask before they put a Global BrainForce technician on their rota.
A.No. Global BrainForce is a staffing company, not a managed service provider. We do not run a help desk, we do not sell to your clients, and we never hold the SLA. You hire dedicated technicians onto your own rota; your PSA, RMM, runbooks, client relationships and service commitments all stay with you.
A.Yes, and it is the most common first seat MSPs buy from us. Philippine business hours line up with US and Australian overnight windows, so a technician works a normal, well-paid day shift while covering your night rota. That is why offshore overnight coverage is sustainable where a local night shift is not.
A.ConnectWise Manage and Automate, Autotask, Datto RMM, NinjaOne, Halo PSA, Kaseya VSA, Atera and N-able, plus the Microsoft estate your clients run on: Intune, Entra ID, Active Directory and Microsoft 365, alongside Veeam, SonicWall, Meraki and Fortinet. We staff against your stack; you do not change tooling to work with us.
A.Every technician clears NBI clearance, background checks, a signed NDA and education verification before placement, and works from a SOC 2 and ISO 27001 aligned operating environment with managed equipment and controlled access. MSPs pass their own clients' security requirements down the chain, so we treat this as a qualifying requirement rather than a trust badge.
A.2–3 weeks on the fast track, or 4–6 weeks for the full process where the role profile is more specialised. Onboarding runs against your documented procedures, with shadowing on your queue before the technician takes tickets independently.
A.We replace them. Recruitment, HR, payroll and performance management are ours, so a replacement is our cost and our process, not a new hiring cycle for you. Retention is structural on our side: technicians stay employed by GBF and part of a community of 200+ IT professionals, which is why our average tenure is measured in years.
A.Global BrainForce staffs dedicated service desk, NOC and Microsoft 365 technicians onto an MSP's own rota; it does not run a help desk or sell to your clients. An L1 service desk technician costs USD 18,480 a year, fully managed, against USD 58,800 for a comparable US hire. Your PSA, RMM, runbooks and SLA stay with you.
Staff Your ConnectWise Queue, Keep Your Service Desk
Dedicated technicians on your rota, fully managed by us, ready in 2–3 weeks.
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