THE DAY JOB

What They Actually Do in Autotask

  • First response and triage in Autotask queues, following your issue and sub-issue taxonomy
  • SLA-aware ticket handling, so response and resolution clocks are met rather than explained
  • Time entry and contract-accurate billing notes on every ticket touched
  • Documented handover into your local team at shift change

Seats that carry Autotask

  • Service Desk Technician L1
  • Service Desk Technician L2
  • Support Team Lead

Autotask experience is a filter on where a technician has depth, not the product. Every GBF technician is screened on fundamentals, procedure discipline and client-facing communication before placement, then matched to your stack.

A Philippine L1 runs $20,000 to $28,000 a year fully managed, against roughly $55,000 US and $65,000 AU locally. See the full MSP staffing breakdown.

THE BOUNDARY

We Staff Your Service Desk. We Don't Become One.

Global BrainForce is a staffing company. We do not run a help desk, we never contact your clients, and we never hold your SLA. Your Autotask instance, your runbooks and your service delivery model all stay yours. What we own is the employment: recruitment, payroll, HR, compliance, equipment and retention.

Other tools we staff

RMM

Datto RMM

PSA & RMM

ConnectWise

PSA

Halo PSA

Staff Your Autotask Queue, Keep Your Service Desk

Dedicated technicians on your rota, fully managed by us, ready in 2–3 weeks.

  • Get matched with developers within 4 hours

  • No upfront commitment

  • Fully managed setup

Start your team

Want a recommendation and cost estimate first? Get matched