THE DAY JOB

What They Actually Do in NinjaOne

  • Endpoint monitoring and alert response in NinjaOne across your managed fleet
  • Patch management, third-party updates and reboot scheduling in agreed windows
  • Software deployment and device policy hygiene across client organisations
  • Escalating anything outside documented procedure straight to your local team

Seats that carry NinjaOne

  • NOC Analyst
  • Service Desk Technician L1

NinjaOne experience is a filter on where a technician has depth, not the product. Every GBF technician is screened on fundamentals, procedure discipline and client-facing communication before placement, then matched to your stack.

A Philippine L1 runs $20,000 to $28,000 a year fully managed, against roughly $55,000 US and $65,000 AU locally. See the full MSP staffing breakdown.

THE BOUNDARY

We Staff Your Service Desk. We Don't Become One.

Global BrainForce is a staffing company. We do not run a help desk, we never contact your clients, and we never hold your SLA. Your NinjaOne instance, your runbooks and your service delivery model all stay yours. What we own is the employment: recruitment, payroll, HR, compliance, equipment and retention.

Other tools we staff

RMM

Datto RMM

RMM

Kaseya VSA

PSA & RMM

ConnectWise

Staff Your NinjaOne Queue, Keep Your Service Desk

Dedicated technicians on your rota, fully managed by us, ready in 2–3 weeks.

  • Get matched with developers within 4 hours

  • No upfront commitment

  • Fully managed setup

Start your team

Want a recommendation and cost estimate first? Get matched