THE DAY JOB

What They Actually Do in Active Directory

  • User, group and OU administration across on-premises and Entra ID
  • Group Policy support and troubleshooting within your change process
  • Hybrid identity and directory sync health monitoring
  • Access reviews, joiner-mover-leaver runs and permission troubleshooting

Seats that carry Active Directory

  • Service Desk Technician L2
  • Microsoft 365 & Endpoint Administrator

Active Directory experience is a filter on where a technician has depth, not the product. Every GBF technician is screened on fundamentals, procedure discipline and client-facing communication before placement, then matched to your stack.

A Philippine L1 runs $20,000 to $28,000 a year fully managed, against roughly $55,000 US and $65,000 AU locally. See the full MSP staffing breakdown.

THE BOUNDARY

We Staff Your Service Desk. We Don't Become One.

Global BrainForce is a staffing company. We do not run a help desk, we never contact your clients, and we never hold your SLA. Your Active Directory instance, your runbooks and your service delivery model all stay yours. What we own is the employment: recruitment, payroll, HR, compliance, equipment and retention.

Other tools we staff

Microsoft estate

Microsoft 365 administration

Endpoint management

Microsoft Intune

PSA & RMM

ConnectWise

Staff Your Active Directory Queue, Keep Your Service Desk

Dedicated technicians on your rota, fully managed by us, ready in 2–3 weeks.

  • Get matched with developers within 4 hours

  • No upfront commitment

  • Fully managed setup

Start your team

Want a recommendation and cost estimate first? Get matched