THE DAY JOB

What They Actually Do in Microsoft 365 administration

  • Tenant administration across client organisations: users, groups, licences and roles
  • Exchange Online, SharePoint and Teams administration and permissions
  • Onboarding and offboarding runs, executed against your documented checklist
  • Security baseline and MFA hygiene inside your defined standards

Seats that carry Microsoft 365 administration

  • Microsoft 365 & Endpoint Administrator
  • Service Desk Technician L1

Microsoft 365 administration experience is a filter on where a technician has depth, not the product. Every GBF technician is screened on fundamentals, procedure discipline and client-facing communication before placement, then matched to your stack.

A Philippine L1 runs $20,000 to $28,000 a year fully managed, against roughly $55,000 US and $65,000 AU locally. See the full MSP staffing breakdown.

THE BOUNDARY

We Staff Your Service Desk. We Don't Become One.

Global BrainForce is a staffing company. We do not run a help desk, we never contact your clients, and we never hold your SLA. Your Microsoft 365 administration instance, your runbooks and your service delivery model all stay yours. What we own is the employment: recruitment, payroll, HR, compliance, equipment and retention.

Other tools we staff

Endpoint management

Microsoft Intune

Identity

Active Directory

PSA

Halo PSA

Staff Your Microsoft 365 administration Queue, Keep Your Service Desk

Dedicated technicians on your rota, fully managed by us, ready in 2–3 weeks.

  • Get matched with developers within 4 hours

  • No upfront commitment

  • Fully managed setup

Start your team

Want a recommendation and cost estimate first? Get matched