THE DAY JOB

What They Actually Do in Halo PSA

  • Ticket handling in Halo PSA following your workflows, SLAs and approval steps
  • Asset and contract accuracy on every ticket, so reporting stays trustworthy
  • Knowledge base upkeep as procedures change, inside your documentation standards
  • Shift handover notes into your local service delivery team

Seats that carry Halo PSA

  • Service Desk Technician L1
  • Service Desk Technician L2

Halo PSA experience is a filter on where a technician has depth, not the product. Every GBF technician is screened on fundamentals, procedure discipline and client-facing communication before placement, then matched to your stack.

A Philippine L1 runs $20,000 to $28,000 a year fully managed, against roughly $55,000 US and $65,000 AU locally. See the full MSP staffing breakdown.

THE BOUNDARY

We Staff Your Service Desk. We Don't Become One.

Global BrainForce is a staffing company. We do not run a help desk, we never contact your clients, and we never hold your SLA. Your Halo PSA instance, your runbooks and your service delivery model all stay yours. What we own is the employment: recruitment, payroll, HR, compliance, equipment and retention.

Other tools we staff

PSA

Autotask

PSA & RMM

ConnectWise

RMM

Kaseya VSA

Staff Your Halo PSA Queue, Keep Your Service Desk

Dedicated technicians on your rota, fully managed by us, ready in 2–3 weeks.

  • Get matched with developers within 4 hours

  • No upfront commitment

  • Fully managed setup

Start your team

Want a recommendation and cost estimate first? Get matched