PSA
Offshore Technicians Who Work in Halo PSA
Halo PSA is highly configurable, which means every MSP runs it differently. We onboard technicians against your configuration and your workflows, not a generic template, and they work your tickets the way your team already does.
- Dedicated to one MSP, full time, on your rota
- You keep the PSA, the runbooks, the client relationships and the SLA
- NBI clearance, background checks, signed NDA and education verification
Global BrainForce staffs dedicated technicians who work in Halo PSA on your MSP's own rota, as Service Desk Technician L1 or Service Desk Technician L2. We employ them full-time in the Philippines and carry recruitment, payroll, HR, compliance and equipment, while you keep the PSA, the runbooks, the client relationships and the SLA. We only staff MSPs' own service desks: we never run a help desk under your brand and never contact your clients.
THE DAY JOB
What They Actually Do in Halo PSA
- Ticket handling in Halo PSA following your workflows, SLAs and approval steps
- Asset and contract accuracy on every ticket, so reporting stays trustworthy
- Knowledge base upkeep as procedures change, inside your documentation standards
- Shift handover notes into your local service delivery team
Seats that carry Halo PSA
- Service Desk Technician L1
- Service Desk Technician L2
Halo PSA experience is a filter on where a technician has depth, not the product. Every GBF technician is screened on fundamentals, procedure discipline and client-facing communication before placement, then matched to your stack.
A Philippine L1 service desk technician costs USD 18,480 a year fully managed, against USD 58,800 for a comparable US hire, and AUD 25,800 against AUD 72,000 in Australia. See the full MSP staffing breakdown.
THE BOUNDARY
We Staff Your Service Desk. We Don't Become One.
Global BrainForce is a staffing company. We do not run a help desk, we never contact your clients, and we never hold your SLA. Your Halo PSA instance, your runbooks and your service delivery model all stay yours. What we own is the employment: recruitment, payroll, HR, compliance, equipment and retention.
Other tools we staff
Halo PSA Staffing, Answered
What MSPs ask before they put a Global BrainForce technician on their rota.
A.No. Global BrainForce is a staffing company, not a managed service provider. We do not run a help desk, we do not sell to your clients, and we never hold the SLA. You hire dedicated technicians onto your own rota; your PSA, RMM, runbooks, client relationships and service commitments all stay with you.
A.ConnectWise Manage and Automate, Autotask, Datto RMM, NinjaOne, Halo PSA, Kaseya VSA, Atera and N-able, plus the Microsoft estate your clients run on: Intune, Entra ID, Active Directory and Microsoft 365, alongside Veeam, SonicWall, Meraki and Fortinet. We staff against your stack; you do not change tooling to work with us.
A.Every technician clears NBI clearance, background checks, a signed NDA and education verification before placement, and works from a SOC 2 and ISO 27001 aligned operating environment with managed equipment and controlled access. MSPs pass their own clients' security requirements down the chain, so we treat this as a qualifying requirement rather than a trust badge.
A.2–3 weeks on the fast track, or 4–6 weeks for the full process where the role profile is more specialised. Onboarding runs against your documented procedures, with shadowing on your queue before the technician takes tickets independently.
A.We replace them. Recruitment, HR, payroll and performance management are ours, so a replacement is our cost and our process, not a new hiring cycle for you. Retention is structural on our side: technicians stay employed by GBF and part of a community of 200+ IT professionals, which is why our average tenure is measured in years.
A.Global BrainForce staffs dedicated service desk, NOC and Microsoft 365 technicians onto an MSP's own rota; it does not run a help desk or sell to your clients. An L1 service desk technician costs USD 18,480 a year, fully managed, against USD 58,800 for a comparable US hire. Your PSA, RMM, runbooks and SLA stay with you.
Staff Your Halo PSA Queue, Keep Your Service Desk
Dedicated technicians on your rota, fully managed by us, ready in 2–3 weeks.
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No upfront commitment
Fully managed setup
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